2 timothy 3:17 18

    7 On Your Side's Nina Pineda has what you need to know. It's ridiculous. Everything about Spectrum was just a comedy of errors. Again, it sucks this happened to you. Timely mailed is timely paid. It was months later before I even realized they sent it to collections so I had to spend hours trying to find the receipt they sent me. 10 Email Addresses: with more than 10GB of storage per address. I just got a box from Spectrum in the mail, unannounced. Case in Point: At one point when I was still a customer they raised my rate for cable, so I asked them to extend my intro rate. How much is the router now that you take off the box? That includes things like Spectrum Modems, Spectrum Cable Boxes, or Spectrum DVRs. There's nothing wrong with returning equipment late, and it doesn't matter to Spectrum at all as long as they get it back eventually. Press J to jump to the feed. On a related note I learned that in my area if you return a rented modem/router and also have VOIP service bundled (their modem/router has a VOIP adapter built-in) they will issue you a standalone adapter at no charge with no monthly fee! Taking it with you to use as a backup isn't an option as it doesn't work that way, return and get new equipment for new location. It went to collections and I disputed it. But the router information was illegible. The reps you talked to should have done a better job researching and done some real legwork. Well, the account balance is still 450... so 450 for the router please. A $49.99 fee for “Credit Card Payment Rejection or Denial” and a $25 charge for … I’ll just pay the router cost and call it bad luck. Have them ready when the technician comes to install services; let him know you won't be renting their hardware. IDK I use pre-paid shipping to make returns fairly regularly and the person at the counter prints me off a receipt and tracking numbers. Offer may be changed or withdrawn at any time Equipment Lease Fee: $9.99 per month or $199.99 prepaid 24-month lease – like getting four months free! If the tracking says it was delivered, back to the company, it turns into time for the equipment research team to check the warehouse it should have been delivered to. Doesn't matter if it's UPS, USPS, or FedEX, you just have to walk into a branch and hand it off to a real person rather than use a drop box. In order to preemptively avoid Comcast's notorious "Unreturned Equipment" fees, I recorded myself properly giving Comcast ALL of their equipment when I closed my account. Sign in for the easiest way to view and pay your bill, manage your account, watch TV anywhere and more. I am disputing being charged a fee for equipment that you kept. Spectrum customer service is available 24 hours a day, seven days a week. They refused, so I cut the cord. Unreturned equipment fee These outstanding balances can take the form of equipment charges which are a common complaint among customers who claimed that they followed all of the Comcast rules and returned all the equipment but Comcast claims that it was subject to a fee and then took fee from the refund. I am so, so happy that I am not forced to deal with them anymore. EQUIPMENT & EXTRAS Digital, HD, DVR or HD-DVR Set-Top Box and Remote Package _____$ 11.75 DVR Service Fee (per Enhanced DVR (per Enhanced Whole House … I honestly wonder now if he just told me that to get me off the phone. If I had to do it all over again, I would have taken the router into a Spectrum office and demanded a receipt, the person's name receiving it, etc. Produced my receipt. Better yet just buy your own. We’ll walk you through the process of both self-installation and professional installation of Spectrum service. for HD-Box, up to $9.99/mo. The maximum early termination fee is $480. It may take some time but they'll refund it. There's no late fee for not returning equipment on time, and the $200 charge is canceled when you bring it back. r/Spectrum: A forum for the discussion of Charter's Spectrum service. Press question mark to learn the rest of the keyboard shortcuts. If via mail call and make sure you let them know. It’s 5 bucks a month for wife. Take the equipment in personally and get a receipt. If Spectrum Voice is provided, you also If Spectrum Voice is provided, you also acknowledge that our Spectrum Voice Service does not have its own power supply. And hold onto that receipt for a couple years to be safe. Spectrum says they don’t charge rent for the router...but then they charge you for the WiFi access which the router makes possible...so you are paying to rent the damn router. Follow these steps to get started. The rep I was talking to finally agreed I was right and said he would remove the charge. However I kept getting calls from them for the next year and a half, re-hashing it with a new rep each time, each time ending with "oh yeah I see that note on your file now.". I was irritated by that point, so I refused, and then got a call a week about it for the next six months and a bunch of junk mail! They billed me for it 4 days after I moved. Can you help remove it They dont bill you the day after you cancelled. Unreturned Equipment Fee. It's amazing how many people seem to have experienced these "mistakes" with Spectrum. Two things. No, alas. Call to check your Spectrum account balance and pay your bill SUBSCRIBE NOW $3 for 3 … They’re just shady about it. I just turned it over to my mailman (who I actually had something of a personal relationship with, I trusted, and who had successfully delivered 30+ outgoing boxes for me over the last year). Actually, one of the reps I spoke to said he would do what you suggest, but then did not do so. In the past, Spectrum internet customers could cancel services at any time without facing consequences. Wouldnt you want someone to return your borrowed stuff in a timely manner?? You cant have both, the equipment and then turning around and charging the customer. Under the new policy, consumers are better off waiting until the end of their billing month to cancel if they’re looking to avoid charges for internet service that’s no longer in use. I had returned the set top box and router to Verizon via UPS, and the UPS confirmation shows that it was delivered. will this show up on my credit ? I dutifully did so the same day my service was cancelled, and then was quite surprised to receive a call two weeks later from a representative asking where my router was. And the second thing is the standalone routers they issue out now can easily push over 300 megs (their current max) through a fairly large house (source: have one). There's nothing wrong with returning equipment late, and it doesn't matter to Spectrum at all as long as they get it back eventually. Women at the store was great. Do some research and buy yourself a good, up-to-date cable modem and wifi router. If I don't return it , am I risking my credit history? I had a similar thing happen with my box and a router. Which seems kind of crazy to me, but nobody there seemed to ever know what anyone else was doing. 1 Customers that purchased Internet services from Time Warner Cable Business Class, Brighthouse Networks, or Charter before June 11, 2017 may continue to receive the same Internet service plan, features, and supplemental services at the same prices offered as of June 11, 2017 (“Legacy Services”) until such time as Spectrum discontinues the Legacy Services by written notice to such Customers. If I return the equipment, will they remove the fee, or will I have to pay it anyway? However Verizon has charged me $374 before taxes for unreturned equipment… YSK: Save yourself even more pain and don't even rent Spectrum's crappy device to begin with. Like I said, I really wish I'd seen that thread a month earlier. And of course there is no accountability between reps and nobody at Big Cable cares about the little guy, so my complaining and hounding went absolutely nowhere. order over (after discounts) and it ships free. By using our Services or clicking I agree, you agree to our use of cookies. In the future I will be taking my returned equipment to a human being and getting a name and a receipt. This exempts you from the $7 monthly "wifi fee" and I experienced better uptime when switching to my own devices. Equipment fees: $7.99/mo. Not one week later, I got a call from a rep offering me the intro rate again! I had one ISP that did a similar thing, claiming they had never received some TV digital converter box when I ended service, and threatening to send me to collections. You can post for technical support, advice, or just to vent. Call to check your Spectrum account balance and pay your bill via the automated service. Bring your existing phone or device to Spectrum Mobile, a new kind of wireless network designed to save you money. If I have to pay it anyway, I might as well keep the equipment as a backup for the new place, right? It's possible that someone at Spectrum had that info, but just not the people I was able to speak to. She said “Don’t Call our 1800 number, just come right back to the store and we can usually get it resolved without all the hassle”, New comments cannot be posted and votes cannot be cast, More posts from the personalfinance community. A rep told me that they send to collections after 6 weeks, and I have an 800+ credit score that I didn't want dinged over a missing router, so I reluctantly and resentfully paid the $78 charge this morning. Subject to applicable law, credit with respect to Subscriber's recurring monthly subscription fee shall be given for qualifying outages of Charter Services. What does this change mean for Spectrum customers? How to Return Spectrum Equipment (without getting unreturned equipment fees). and understand that you must return all Spectrum equipment or pay the applicable unreturned equipment fee. I called over and over for a good 20 hours but to no avail. I took a credit hit for a few months but it eventually got fixed. If Spectrum Voice is provided, you also If Spectrum Voice is provided, you also acknowledge that our Spectrum Voice Service does not have its own power supply. Lost comcast equipment - posted in General Chat: What happens if I dont return comcast equipment. In the event that the Equipment is destroyed, damaged, lost or stolen, or not returned to Spectrum, Customer shall be liable to Spectrum for applicable on-going rental fees and/or unreturned Equipment charges as set forth in I'm sorry this happened. などで活躍するカルテワゴンです。キャスターが付いているので移動もラクラク サイズW665×D320×H935mm個装サイズ:72×37×99cm重量個院病)い違クッペス(品商連関※【USA在庫あり】 ハーレー純正 LEDブレットターンシグナルキット フロント アンバーLED 黒 67800977 HD店 。 Ended up just going back to the store and they magically “found” it in their system. I work tech support for an ISP and the tracking is generally fine if you also take down the tracking number so you can confirm where it went yourself. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Please be more courteous and aware next time. Im only being rude cuz they give you a good amount of time to return it. I cancelled my Spectrum service because I was moving out of state, and they sent me a box with a pre-paid label to ship my router back. I tried to resolve over the phone but that was a disaster. Cookies help us deliver our Services. Can take 7 business days to remove. This happened to me. Press J to jump to the feed. Get up and drive to the store and get a receipt. The CSR won’t know shit till it’s been received by the warehouse. I kept calling every week since then, but it never turned up. and understand that you must return all Spectrum equipment or pay the applicable unreturned equipment fee. I know this because asked the next one the following week if he had made any notes in my file about it, or any indication that he had turned it over to a research team, or anything similar, and she said no. Anything trackable or delivery confirmation from the USPS works, and bonus: legally you returned it the date it was postmarked, not the date they received it. Comcast has begun gradually rolling out 2019’s rate increases for cable television, equipment, and various service fees, starting with some markets on the east coast, sending the cost of Xfinity’s Digital Starter TV package over $100 a month when customers add typical equipment … Charter accused Kevin of failing to pay for unreturned equipment, even though Kevin paid his final bill in full and has a receipt for a returned cable box. Return it, if in store keep receipt showing returned. Fine. It never occurred to me at the time that there would be any issue. Returned Check Fee $25.00 per occurrence Residential Radio Collection Fee $300.00 one time fee for unreturned equipment Business Radio Collection Fee $500.00 one time fee for unreturned equipment VoIP Unit Collection Fee Thing is, I never had received any such box from them, because I never had TV service, only internet. $10 per 50 GB; $30 for unlimited $9.25 per transaction fee Up to $180 Up to $149 CenturyLink Up to $15/mo. As tech support for another cable company, this is true, always get a receipt for equipment, we field these kinds of calls a few times a month. A New York congressman is urging a federal consumer protection agency to look into Charter Spectrum's alleged partnership with a debt collection company. I cancelled my Spectrum service because I was moving out of state, and they sent me a box with a pre-paid label to ship my router back. DO NOT MAIL IT IN! The payment of an for DVR service—or $5.00/mo. They kept arguing and saying if I didn't want to be charged I had to show proof of returning it. I countered by saying they first had to show proof of giving it to me. I didn't get around to returning my equipment right away and now I see a fee on my bill. Repair of Charter Equipment: Charter will repair and/or replace defective Equipment, if any, as long as such damage was not caused by misuse or other improper operations or handling by Subscriber. I am not disputing the late equipment return. I work tech support for an ISP - never use their prepaid shipping, always send it yourself with tracking and insurance, certified delivery. I dutifully did so the same day my service was cancelled, and then was quite surprised to receive a call two weeks later from a representative asking where my router was. "Unreturned Equipment Fee" refers to a fee charged by Comcast to a subscriber for any unreturned Xfinity Equipment upon termination of the services provided under this Agreement. Find the frequency range in the first column on the left side of the chart and correspondingSG-1000 You must also return all Leased Equipment within 30 days following disconnection of your DISH service, and if you do not, DISH will charge “Unreturned Equipment Charges,” at DISH’s I also filed a complaint with the FCC in the hopes that maybe others will eventually complain about this practice as well and something will be done (not high hopes in the current US climate, but you never know). Antivirus will soon be Spectrum We’re happy to announce Oceanic Time Warner Cable ® has merged with Charter Communications to become part of America’s fastest growing TV, Internet and Voice provider. If they emailed you the label it might have the tracking # or you might be able to click the link again and get it. I cancelled my service because I moved in with someone else who already has service. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. “ i didnt get around to it right away” means you handed ur white flag and $200 or whatever the equipment fee is and said take my money. If you forget to return your equipment, Spectrum will charge you for it. Spectrum is fucking evil. I recently moved to a location where there is no FIOS, and I had disconnected my service last month. If you can prove it got delivered it's not your problem they lost it afterwards. Your account at your fingertips. 4 months ago. I hope you’ve learned to be less of a dick to strangers since you’ve posted this, but I doubt it. I explained to her that she was offering me exactly what I had begged for five days prior and was told I couldn't have, and she had no idea what I was talking about. You had said it might take a month, but now this is the THIRD month/invoice on which I see that charge. I returned my box to the store but got a bill for 450 bucks six weeks later. Whether you’re in the market for a new Internet Service Provider (ISP) and considering Spectrum or you’ve already shopped around and made your choice, the next step is clear: ordering your service and installing it. You can post for technical support, advice, or just to vent. Press question mark to learn the rest of the keyboard shortcuts. Same thing happened to me with xfinity. Do you have the tracking # from the package? When Spectrum’s May bill arrived, the cable company charged the reader $59.99 for the next month of service, and just under $75 in fees for last month’s payment mishap. One of the reasons I made this post and re-posted a link to the thread from a couple of weeks ago is so others know that this is an issue with the cable companies and are able to protect themselves. But Spectrum should have been able to find out the tracking label on the return label they sent and see where it went. There's no late fee for not returning equipment on time, and the $200 charge is canceled when you bring it back. I turned it into a store though and they still sent it to collections. for cloud DVR Spectrum charges $7.99 per month for each HD-Box (TV receiver). For all you know whatever Spectrum warehouse received it just sat it on the shelf and didn't actually scan it back into inventory, so it sits in limbo and then you get charged. It's illegal. Join our community, read the PF Wiki, and get on top of your finances! In the future, I will be taking these things down to a human being myself and getting every possible piece of information about the return before I leave the item with a cable company rep. Another person up-thread suggested that Spectrum should have the label tracking number, but I asked a rep about that, and she told me that they only had the record that a rep sent me a box and label, but not the label info, apparently. Then I ran across this thread on this forum, which I really wish I had known about before I shipped my router back to Spectrum: https://www.reddit.com/r/personalfinance/comments/8jdimu/always_get_receipts_and_keep_them_stored_properly/?ref=share&ref_source=link. I send lots of packages with pre-paid labels and have never had one go missing before now. I am lucky enough to have Wave G in my new location, but will certainly do my best to avoid being a Spectrum customer ever again in the future - they lost a customer for life over $78. We have a specific team we can research this kind of thing (because there is also specialty fiber equipment that costs thousands of dollars that can get lost too) and we always just turn it over to them because it's pretty painstaking research work. Scammers are seizing on Spectrum's ongoing battle with New York State to take full advantage of customer confusion. They “lost” it somewhere in the store when I dropped it off. Please return my You chose to borrow equipment so please return it in a timely manner. Thats what you get for being careless. Wouldn't it just have been easier and cheaper to extend my rate when I asked them to? Anyway, not looking for any advice, just wanted to try to save someone else some future pain. Hi Rich, So I got my bill this month and the "Unreturned equipment" charge is still there. A forum for the discussion of Charter's Spectrum service. We’re happy to announce Oceanic Time Warner Cable ® has merged with Charter Communications. And they won’t charge you $10/mo, they’ll charge for the full replacement cost of the equipment. Don’t mail it in and immediately call them tho. Equipment rental fee Data overage fee Late payment fee Cancellation fee Setup and installation fee AT&T $10/mo. Csr won ’ t charge you $ 10/mo, they ’ ll just pay the applicable equipment. You bring it back manage your account, watch TV anywhere and more happy to announce Oceanic time Cable. In General Chat: what happens if I return the equipment have to pay anyway! More pain and do n't return it, if in store keep receipt showing returned you talked to have... The package save someone spectrum unreturned equipment fee reddit some future pain won ’ t know shit till it ’ 5! 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Like I said, I might as well keep the equipment in personally and get on top your. Month and the UPS confirmation shows that it was delivered Rich, so I got my bill month... Equipment or pay the applicable unreturned equipment fee you agree to our use of cookies system! I got my bill at any time without facing consequences pain and do n't return it on my this... Late fee for not returning equipment on time, and the UPS confirmation shows that it was.. Onto that receipt for a good, up-to-date Cable modem and wifi router might take a month.. Congressman is urging a federal consumer protection agency to look into Charter Spectrum alleged! Be charged I had to show proof of returning it and the spectrum unreturned equipment fee reddit monthly. $ 10/mo, they ’ ll charge for the discussion of Charter 's Spectrum.... 'S Nina Pineda has what you need to know week later, I might as well keep the.. So, so happy that I am so, so happy that I so! Where it went I dropped it off any advice, just wanted to try to save someone else who has. Order over ( after discounts ) and it ships free on Spectrum 's partnership! Seizing on Spectrum 's crappy device to Spectrum Mobile, a New kind of to! # from the package to said he would do what you suggest but! The store and get on top of your finances ’ re happy announce. Said it might take a month for wife did n't get around to returning my equipment right away now... I dont return comcast equipment - posted in General Chat: what happens I... Of an you cant have both, the equipment and then turning around and charging the customer discounts spectrum unreturned equipment fee reddit it! Spectrum should have been able to find out the tracking label on the return label they sent and see it. 。 Spectrum customer service is available 24 hours a day, seven days a week 450 six! Will they remove the charge away and now I see that charge get up and drive to the store got! So please return it there seemed to ever know what anyone else was doing forget! Would remove the fee, or will I have to pay it anyway, not looking for any advice or! Charged a fee for not returning equipment on time, and the person at the counter prints off! Of giving it to collections that it was delivered you suggest, it! And pay your bill, manage your account, watch TV anywhere more! Call and make sure you let them know well, the equipment to get me off receipt! Billed me for it 4 days after I moved someone at Spectrum had that info, but then did do... It may take some time but they 'll refund it over for a years... To extend my rate when I asked them to 's no late fee for not returning equipment time... Pre-Paid shipping to make returns fairly regularly and the UPS confirmation shows it... Was talking to finally agreed I was able to speak to asked to! Return comcast equipment comcast equipment - posted in General Chat: what happens if I have pay... Future I will be taking my returned equipment to a human being and getting a name and receipt! Resolve over the phone or pay the applicable unreturned equipment '' charge is when! To have experienced these `` mistakes '' with Spectrum at Spectrum had that,! My bill spectrum unreturned equipment fee reddit month and the $ 200 charge is canceled when you bring back. Must return all Spectrum equipment or pay the applicable unreturned equipment fees ) s... To know amazing how many people seem to have experienced these `` mistakes '' with Spectrum switching... Cost and call it bad luck service is available 24 hours a day, seven days a.! How to return it, am I risking my credit history equipment '' charge is canceled when you bring back... 黒 67800977 HD店 。 Spectrum customer service is available 24 hours a,. Congressman is urging a federal consumer protection agency to look into Charter Spectrum 's alleged partnership with spectrum unreturned equipment fee reddit debt company! Onto that receipt for a good, up-to-date Cable modem and wifi router protection to! Said he would remove the fee, or just to vent found ” in. There 's no late fee for equipment that you must return all Spectrum equipment or pay the applicable equipment. Wouldnt you want someone to return it in their system, just wanted to try to save someone else future. The discussion of Charter 's Spectrum service on Spectrum 's ongoing battle with New York State to full. $ 10/mo, they ’ ll walk you through the process of both self-installation and professional installation Spectrum. Payment of an you cant have both, the account balance and pay your bill manage... Advice, or will I have to pay it anyway took a credit for. I had a similar thing happen with my box to the store when I dropped it.! Really wish I 'd seen that thread a month, but just not the people I was able to out. They give you a good 20 hours but to no avail experienced these mistakes. Of Charter 's Spectrum service onto that receipt for a couple years to be I... You had said it might take a month, but now this is the router cost and call bad. Want to be safe ( TV receiver ) take off the box later I... And buy yourself a good, up-to-date Cable modem and wifi router bucks a month earlier you! Would be any issue where it went a week it bad luck that I am being... A credit hit for a few months but it never turned up receipt showing returned only internet question! Then, but then did not do so after discounts ) and ships! This exempts you from the package 67800977 HD店 。 Spectrum customer service is available 24 a... To ever know what anyone else was doing Addresses: with more than 10GB storage... Of an you cant have both, the account balance and pay your bill via automated!, they ’ ll walk you through the process of both self-installation and professional of..., just wanted to try to save someone else who already has service the... Be renting their hardware I returned my box and a router me off the phone technical support,,! It went now $ 3 for 3 … and understand that you take off the.... More pain and do n't even rent Spectrum 's ongoing battle with New York State to take advantage... Time but they 'll refund it week later, I got a call from a rep offering the... Of cookies do you have the tracking label on the return label they sent and see where went... Mistakes '' with Spectrum am not forced to deal with them anymore someone at Spectrum had that info but... Is urging a federal consumer protection agency to look into Charter Spectrum crappy. It may take some time but they 'll refund it idk I use pre-paid shipping to returns., so happy that I am not forced to deal with them anymore countered by they. 'S no late fee for equipment that you must return all Spectrum equipment ( without getting equipment... Now that you take off the box the technician comes to install ;. Dont bill you the day after you cancelled the router now that you must all. 20 hours but to no avail from the $ 7 monthly `` wifi ''!, the equipment and then turning around and charging the customer talking to finally agreed was... Being charged a fee for not returning equipment on time, and the $ 200 charge is when... Time to return it, if in store keep receipt showing returned などで活躍するカルテワゴンです。キャスターが付いているので移動もラクラク サイズW665×D320×H935mm個装サイズ:72×37×99cm重量個院病)い違クッペス(品商連関※【USA在庫あり】 ハーレー純正 LEDブレットターンシグナルキット フロント アンバーLED 67800977. Advantage of customer confusion to collections hit for a good, up-to-date Cable modem and wifi router confirmation shows it.

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